PRIVACY POLICY
Go Lightly LLC
The Short Version
We collect your name and email when you purchase or take our quiz. We use it to send you your results and occasional emails. We don't sell your information. Ever. You can unsubscribe or ask us to delete your data any time.
What We Collect
When you purchase a product or take the Am I Overreacting? quiz, we collect:
Your first name
Your email address
Your quiz responses and results (so we can send you your personalized report and improve the experience)
Basic purchase information processed through our payment platform
We do not collect sensitive personal data beyond what you voluntarily share. We do not collect health records, government ID, or financial account information.
How We Use Your Information
We use your information to:
Deliver your quiz results and any purchased products
Send you follow-up emails related to your purchase
Occasionally share relevant content, offers, or resources that align with why you came here
Improve our products based on aggregate (non-identifying) response data
We do not use your information to make automated decisions about you or your relationships. Our quiz results are self-reflection tools, not clinical assessments.
How We Store Your Information
Your data is stored securely through our quiz platform and email service provider. We use industry-standard security practices. We do not store payment card information — all payments are processed by third-party payment processors (such as Stripe or PayPal) who maintain their own security standards.
Who We Share Your Information With
We do not sell, trade, or rent your personal information to anyone.
We work with trusted third-party service providers to operate our business, including:
Our quiz/assessment platform (to deliver your results)
Our email marketing platform (to send you emails)
Our payment processor (to handle transactions)
These providers are contractually required to protect your data and may only use it to provide services to us.
Your Rights
If you are based in the United States: You have the right to request access to the personal data we hold about you and to ask us to delete it.
If you are based in Canada: We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, or request deletion of your personal data.
If you are based in the United Kingdom or European Union: We comply with the UK GDPR and EU GDPR. You have the right to access, correct, port, restrict, or delete your personal data. You also have the right to object to how we use it. To exercise any of these rights, contact us at [your email].
Cookies
Our website may use basic cookies to improve your experience and track aggregate site analytics. We do not use cookies to identify you personally or track you across other websites. You can disable cookies in your browser settings at any time.
Email Communications
When you purchase a product or take our quiz, you may receive emails from us related to your results and our services. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email. You may still receive transactional emails related to your purchase.
Children's Privacy
Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us at [your email] and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review it periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
Go Lightly LLC: letitgo@go-lightly.life
NO REFUNDS POLICY
Go Lightly LLC
Digital Products — No Refund Policy
All products sold by Go Lightly LLC are digital products delivered immediately upon purchase. Due to the instant-access nature of digital downloads and online assessments, all sales are final and no refunds will be issued once a product has been accessed or delivered.
This includes but is not limited to:
The Am I Overreacting? relationship audit
Any downloadable guides, workbooks, or reports
Any future digital products offered by Go Lightly LLC
Why We Have This Policy
Once a digital product is delivered, it cannot be returned. The content, results, and reports are made available to you immediately and in full — which means we are unable to offer refunds in the same way a physical product could be returned.
We take the quality of our products seriously and stand behind what we create. If you have a genuine concern about your purchase, please reach out to us directly before assuming a refund is not possible.
Exceptions
We will consider a refund or exchange on a case-by-case basis if:
You were charged twice for the same product
You did not receive access to your product due to a technical error on our end
Your purchase was made in error before accessing the product
To request an exception, contact us at [your email] within 7 days of purchase with your order details.
Coaching Calls
Free discovery or sales calls are offered at no charge and are not subject to this policy. Paid coaching packages or sessions have their own cancellation and refund terms which will be provided at the time of purchase.
Questions
If you have any questions about this policy, contact us at:
Go Lightly LLC: letitgo@go-lightly.life